Job Description

A Senior Teller is the heartbeat of the branch, proactively providing an excellent customer service experience. You will have experience uncovering sales opportunities within the branch and be well versed educating clients on our added-value services. Strong product knowledge combined with a desire to provide exceptional customer service is key to this role and the expansion at First Horizon Bank. If you love building customer relationships and thrive on acquiring new clients, this could be the perfect career opportunity for you.

A day in the life of a Senior Teller:
• Efficiently process financial transactions
• Through customer interaction identify cross-selling opportunities
• Collaborate with branch team to make First Horizon Bank the preferred choice of the customer

Job Duties/Responsibilities
Teller responsibilities include, but are not limited to the following:
• Ethically represent First Horizon in all interactions
• Work within established policies, procedures and guidelines and embrace our Firstpower culture of candor, change, inclusion      and teamwork
• Provide award-winning customer service with a positive attitude
• Plan and organize effectively to complete all tasks and responsibilities
• Process transactions accurately and efficiently in a fast-paced environment
• Demonstrate knowledge of available products and services
• Follow up on opportunities to retain, expand and deepen customer relationships
• Ask questions and employ listening and communication skills effectively to uncover customer needs and make referrals to the    appropriate contacts
• Anticipate and prepare appropriate responses for common customer reactions
• Demonstrate exceptional teamwork and potentially mentor new employees

Qualifications
o High school diploma or equivalent
o Previous teller/cashier experience preferred
o Ability to stand for extended periods of time and lift up to 25 pounds in coin or currency
o Ability to learn and follow financial center operation and security procedures

Skills
o Ability to sell products and services to meet sales goals
o Ability to manage multiple and/or conflicting responsibilities
o Ability to promote the appropriate company image and maintain a professional image
o Basic computer skills with knowledge of email functions and Microsoft Office
o Excellent verbal and written communication skills
o Excellent organizational skills
o Good aptitude for math
o Outstanding customer services skills including researching and resolving customer issues

SPANISH BILINGUAL PREFERRED
#LI-JP1

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)