Treasury Management Client Implementation Manager in Memphis, TN at First Horizon National Corporation

Date Posted: 10/25/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    3451 Prescott Road
    Memphis, TN
  • Job Type:
  • Experience:
    8 to 10 years
  • Date Posted:
    10/25/2020
  • Job ID:
    TREAS02422

Job Description

The Treasury Management (TM) Client Implementation Manager manages a team responsible for turning TM revenue opportunities sold by Treasury Management Sales and RMs into realized revenue.  This position manages the end-to-end customer implementation function for Treasury Management Services and is critical to a high quality on-boarding customer experience.    

Work location is flexible; Atlanta, Birmingham, Dallas, Houston, Memphis, Nashville, New Orleans, Orlando

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Responsible for managing the end to end client implementation process for Treasury Management Services
  • Lead, mentor and coach implementation team members to provide a high quality service implementation within defined key timelines
  • Ensure direct bottom line impact by fast-tracking new revenue flow and positively influencing customer satisfaction by delivering a superior on-boarding experience 
  • Partner with Treasury Management Sales and Relationship team (Relationship Managers (RMs), Customer Relationship Assistants (CRAs) and Support) to ensure a smooth hand-off of service implementation
  • Maintain a high level understanding and ability to navigate across the bank’s internal and customer facing systems
  • Partner with Sales, Operations, Technical Support and client service group to document workflow, define/re-engineer the service delivery process with a focus on simplicity and ease of doing business; establish key SLAs and metrics to measure success
  • Evaluate/enhance client implementation documentation and create workflow tools to improve and automate the implementation process
  • Define operating procedures and ensure all audit, security policies and procedures are followed in accordance with Bank policies and Federal regulations
  • Possess and demonstrate a high level of professionalism and communicate in a clear, concise  manner
  • Other duties as assigned

SUPERVISORY RESPONSIBILITIES:

  • Set goals, evaluate performance and complete annual performance reviews
  • Develop team members to their fullest potential and provide challenging opportunities that enhances employee career growth
  • Deliver timely, candid, and constructive feedback on a regular basis
  • Responsible for training and onboarding of new team members
  • Act as the primary escalation point to resolve client issues

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.

  • Must have Undergraduate College Degree (BS/BA)
  • Management experience preferred
  • 8 - 10 years related experience in a relevant environment (Treasury Management Sales, Implementation, Product, or Support)
  • Previous implementation/project management experience required
  • Thorough knowledge of treasury management products, functions, support systems and related policies, procedures and regulatory issues
  • A track record of gaining and understanding customers’ needs and delivering excellent customer service
  • Demonstrates initiative and innovation to resolve issues rapidly, able to influence others and committed to make change
  • Previous experience managing and coaching team members desired
  • Excellent written and verbal communication skills a must; candidate should be able to manage internal and external relationships effectively with the ability to articulate complex solutions to all stakeholders
  • Strong planning, project organization skills and attention to detail

COMPUTER AND OFFICE EQUIPMENT SKILLS:

Microsoft Office Suite

CERTIFICATES, LICENSES, REGISTRATIONS (Ex: CPA, Series 6 or 7 license, etc)

Certified Cash Manager (CCM) or Certified Treasury Professional (CTP) a plus

WORK HOURS: Monday thru Friday from 8:00am to 5:00pm

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)