Treasury Management Implementation Specialist in Memphis, TN at First Horizon National Corporation

Date Posted: 1/21/2021

Job Snapshot

  • Employee Type:
  • Location:
    3451 Prescott Road
    Memphis, TN
  • Job Type:
  • Experience:
    3 to 5 years
  • Date Posted:
  • Job ID:

Job Description

Work location is flexible; Atlanta, Birmingham, Dallas, Houston, Memphis, Nashville, New Orleans, Orlando 

The Treasury Management (TM) Implementation Specialist is responsible for supporting a team of TM Sales Offices by turning TM revenue opportunities sold by Treasury Management Sales and RMs into realized revenue. This position plays a key role in the end-to-end customer implementation function for Treasury Management Services and is critical to a high quality on-boarding customer experience.  



  • Responsible for playing a key role in the end to end client implementation process including initial client training for Treasury Management Services
  • Assist sales team in their business development efforts by providing product implementation expertise, develop project implementation plans and lead all phases of the implementation process including pre and post implementation support.
  • Ability to define project scope and deliverables from a business and data/IT perspective that support business goals
  • Assist in direct bottom line impact by fast-tracking new revenue flow and positively influencing customer satisfaction by delivering a superior on-boarding experience
  • Partner with Treasury Management Sales, Relationship team (Relationship Managers (RMs), Customer Relationship Assistants (CRAs) and Support) and TM Operations to ensure a smooth hand-off of service implementation
  • Maintain a high level understanding and ability to navigate across the bank’s internal and customer facing systems
  • Sets, manages and effectively communicates project expectations to team members in a timely and clear fashion
  • Proactively manages changes in project scope, identify potential crises and devise contingency plans
  • Possess and demonstrate a high level of professionalism and communicate in a clear, concise manner
  • Attend meetings and training as required to continue development and to enhance knowledge of TM products, processes and technologies
  • Other duties as assigned


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.

  • College Degree (BS/BA)

  • 3-5 years related experience in a relevant environment (Treasury Management Sales, Implementation, Product, or Support)
  • Previous implementation/project management experience a plus
  • Knowledge of treasury management products, functions, support systems and related policies, procedures and regulatory issues
  • A track record of gaining and understanding customers’ needs and delivering excellent customer service
  • Excellent written and verbal communication skills a must; candidate should be able manage internal and external relationships effectively
  • Ability to self-prioritize
  • Strong planning, project organization skills and attention to detail


Microsoft Office suite including Word, Excel and PowerPoint


Certified Treasury Professional (CTP) and/or Project Management Professional (PMP) are desirable

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)