Treasury Management Implementation Strategic Project Manager in Memphis, TN at First Horizon National Corporation

Date Posted: 9/2/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    165 Madison Avenue
    Memphis, TN
  • Job Type:
  • Experience:
    3 to 5 years
  • Date Posted:
    9/2/2020
  • Job ID:
    TREAS02416

Job Description

The Treasury Management (TM) Implementation & Fulfillment Strategic Project Manager manages projects related to the overall success of the TM Implementation and Fulfillment teams.   

The work location is flexible 

 ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Responsible for managing the workflow efficiencies of end to end client implementation and fulfillment processes for Treasury Management Services
  • Lead, mentor and coach teams with new functionality, releases and testing related functions
  • Build process and procedures related to implementations and fulfillment as well as keep them up to date.
  • Ensure direct bottom line impact by insuring projects create fast-tracking new revenue flow and positively influencing customer satisfaction
  • Partner with Treasury Management Head of Client Implementation & Fulfillment, TM Fulfillment Manager and TM Implementation Manager on projects  
  • Maintain a high level understanding and ability to navigate across the bank’s internal and customer facing systems
  • Partner with Sales, Operations, Technical Support and client service group to document workflow, define/re-engineer the service delivery process with a focus on simplicity and ease of doing business; establish key SLAs and metrics to measure success
  • Evaluate/enhance client implementation documentation and create workflow tools to improve and automate the implementation process
  • Possess and demonstrate a high level of professionalism and communicate in a clear, concise  manner
  • Other duties as assigned

SUPERVISORY RESPONSIBILITIES:

  • None

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.

  • Must have Undergraduate College Degree (BS/BA)
  • 3-5 years related experience in a relevant environment (Treasury Management Sales, Implementation, Product, or Support)
  • Previous implementation/project management experience required
  • Thorough knowledge of treasury management products, functions, support systems and related policies, procedures and regulatory issues
  • Demonstrates initiative and innovation to resolve issues rapidly, able to influence others and committed to make change
  • Excellent written and verbal communication skills a must; candidate should be able to manage internal and external relationships effectively with the ability to articulate complex solutions to all stakeholders
  • Strong planning, project organization skills and attention to detail

COMPUTER AND OFFICE EQUIPMENT SKILLS:

Microsoft Office Suite

CERTIFICATES, LICENSES, REGISTRATIONS (Ex: CPA, Series 6 or 7 license, etc)

Certified Cash Manager (CCM) or Certified Treasury Professional (CTP) or PMP (project management certified) preferred

WORK HOURS: Monday thru Friday from 8:00am to 5:00PM

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)