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Trust Account Officer in Memphis, TN at First Tennessee Bank

Date Posted: 4/29/2019

Job Snapshot

Job Description

The First Tennessee Trust Officer role manages complex wealth management client relationships and delivers high quality fiduciary services. Officer assumes primary responsibility for overall client satisfaction as the relationship manager by collaborating with the service team and appropriate FT resources to ensure timely delivery of high quality fiduciary service, issue resolution, effective communication of client needs to partners, and coordination with to identify and implement advisory solutions.


Job Description:
• Manages assigned account base of wealth management clients by working with client service team, clients and their professional advisors to develop a thorough understanding of the client’s needs and goals. Exhibits thorough knowledge of governing documents and account agreements. Exhibits depth of knowledge of fiduciary duties and applicable laws, including trust and tax law, estate planning techniques, financial planning, asset management and prudent investment principles. Seeks continued development of fiduciary and advisory skills through training and experience.
• Primarily responsible for leading client conversations for life driven wealth management. Provides proactive advice to clients on FT’s products/services, emerging issues, regulatory/tax changes, and appropriate actions for the client. Combines technical knowledge with fact finding and analysis to develop advice-driven solutions for clients. Explains complicated concepts to clients. Maintains a working knowledge of various FT resources and utilizes fiduciary knowledge, experience, and FT resources to identify opportunities for relationship enhancement.
• Focused client service with responsiveness, diplomacy and tact; proactive client contact through written and verbal communication. Exhibits excellent time management skills.
• Builds and maintains knowledge of FT fiduciary standards and practices, applies fiduciary knowledge and judgment to fiduciary relationships. Understands and complies with internal policies, processes and procedures to effect prudent risk management and judgment. Recognizes fiduciary risk issues and seeks appropriate resolution.
• Cultivates relationships with referral sources and external professional advisors; identifies and develops new business opportunities. Participates in community and professional organizations representing FT. Identifies opportunities to showcase FT expertise and thought leadership.
• Travels to meet with clients where appropriate considering revenue, new business opportunities, or servicing requirements.
• Teaches and mentors less experienced partners. Provides leadership on fiduciary projects and committees. Collaborate with internal partners and external professional advisors in identifying client needs and goals and developing advice-driven solutions for clients.
Requirements Job Requirements:
• Knowledge of trust principles, regulatory and tax matters relating to the administration of trust accounts
• Strong presentation and sales skills
• Excellent oral, written and organizational skills
• Good analytical and problem solving skills, including attention to detail
• Skilled in applicable computer software, e.g., Microsoft Word, Microsoft Excel, etc.
• Relevant certifications
• 4 - 6 years of Trust or Investment Advisor experience or the equivalent in education and experience.

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  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, gender stereo typing, and age. First Tennessee is an EO employer – M/F/Vets/Disabled.
  • Please view Equal Employment Opportunity Posters provided by OFCCP