Trust Client Specialist in Memphis, TN at First Horizon National Corporation

Date Posted: 1/9/2020

Job Snapshot

  • Employee Type:
  • Location:
    4385 Poplar Avenue
    Memphis, TN
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

The Trust Client Specialist (CS) will actively be involved in supporting a Trust Officer and Trust BDOs through a full service platform. They will assist in achievement of sales revenue by customer contact, relationship building, technical, and interpersonal skills. The CS ensures adherence to policies and procedures, demonstrates ownership and accountability for data integrity, including accuracy of client data within source systems and responsible for opening and funding of new trust accounts for entire regional trust department.

Essential Duties and Responsibilities:

•         Follow procedures for opening and closing Trust Accounts working with Trust BDO team for new accounts

•         Responsible for ensuring new accounts are funded with correct cost basis

•         Daily and weekly cash movement between Trust and DDA’s for clients

•         Research and Notify appropriate parties of Class Actions

•         Process directed trades (purchase and sell)

•         Special Situation Assets, maintain working list, obtain statements, balance, and provide updated information to TSS for posting and maintenance

•         Coordinate Bank Services for Trust clients as their need may dictate. This may involve working with other areas of the bank in an effort to maintain an operational consistency between the clients trust services and his/her other banking needs.

•         Serve as a liaison between the Administrator and the Client and also as the liaison between these two parties with other areas of the bank.

•         Distribution of funds by check, wire, or by direct deposit into checking and investment accounts at other institution upon direction of the client and/or administrative officer’s request

•         Initiate entries to pay bills for Trust clients

•         Communicating with Trust Administrator regarding liquidity needs for living expenses, gifting purposes, and tax purpose

•         Setting up quarterly, annual, and monthly distributions for clients and assuring that these transactions are accurate and completed in a timely manner. This will involve setting up regular payments on the trust system. These payments are usually done via check or direct deposit into the clients checking or investment account at another institution

•         Gathering and distribution of tangible and intangible assets (stocks, bonds, cash, limited partnerships, and other assets)

•         Setting up statements on the trust system, which will enable clients to receive account information on monthly, quarterly, bi annual or annual basis

•         Preparing court accountings and other documents in a timely manner

•         Make sure that client records are correct on the system and that new information is added to and maintained correctly in the vault on file

•         Assist the Administrator in performing daily operational tasks, such as client contact, faxing, copying, delivering of documents, answering phones, loading documents in Compliance Services and serving in a backup role in the absence of the Trust Officer

•         Collaborate with Trust Officers and Administrators to ensure efficient transfer of assets both internal and external transfers

•         Ability to complete assigned task with limited oversight and supervision

•         Excellent written and oral communication skills

•         Extreme attention to detail and organization

•         Results oriented and self-motivated

•         Strong skills on computer applications for word processing, spreadsheets, and databases/systems


Education and/or Work Experience Requirements:

•         College degree or equivalent experience in general business, finance and operations

•         Five to ten years’ work experience

•         Experience in Trust, Banking, Investment management and back office solutions


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)