Wealth Services Consultant in Memphis, TN at First Tennessee Bank

Date Posted: 9/6/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Memphis, TN
  • Job Type:
  • Experience:
    1 to 2 years
  • Date Posted:
    9/6/2019
  • Job ID:
    19-1004

Job Description

FTB Advisors Wealth Services Consultant

Work Schedule: 7:30am-4:30pm

Position Summary:
• Under general supervision, helps financial advisors and their staff become more effective and efficient by using the available wealth management tools and processes, delivers training initiatives by learning new systems and processes, and researches and resolves simple and complex issues that a client and/or financial advisor may have.
• Educates advisors of best practices to implement within their teams and help them adopt and implement practice management by using the tools available at the firm
• Helps advisors establish client processes using available tools to enhance the client experience and makes independent recommendations based on the advisors book of business, products, experience and AUM
• Handles incoming calls from advisors, client specialists for help with our systems, process and practice management.
• Completes trade corrections
• Handles incoming calls from clients for help with online access, account questions, money movements and accepting clients trade instructions clients whose advisors are not available
• Processes internal client account paperwork and back office processing
• Identifies issues discovered through internal reporting and/ or advisors and clients as they develop and follows up with issue until resolved
• Assists facilitating, coordinating, and executing training activities including training new employees and increasing knowledge of current employees
• Assists in implementing training strategies developed by Training Manager, senior management, advisors, and third party vendors
• Ensures adherence to operating policies and procedures
• Supports a positive, inclusive atmosphere that encourages teamwork and collaboration and consistency of process, is viewed as approachable by team members, and is willing to share knowledge with others
• Maintains a focus on delivering an outstanding client experience while exercising confidentially at all times


Duties & Responsibilities:
• Interacts extensively with financial advisors and their teams and with external clients
• Assists in all support activities delivered by Training Manager and vendors
• Assists with on-demand questions via phone and email by helping internal/external clients understand the technology and services available at the firm
• Assists employees by consistently delivering education about technology enhancements, by sharing advisors’ best practices leading to increased production and efficiency, and by helping our firm and advisors navigate through the ever-changing regulatory environment
• Supports training initiatives through a host of avenues including WebEx, conference calls, Skype meetings, and self-study training material
• Uses appropriate interpersonal styles and communicates effectively, both orally and in writing, with all organizational levels
Requirements • Bachelor’s Degree required
• Basic understanding of economic and accounting principles and practices, financial industry and markets, banking, and financial planning
• Proficient in Microsoft Office applications
• Must pass FINRA licenses Series 7 and 63 or 66 within first 4 months of employment
• 1-2 years of sales and/or broker/dealer or practice management experience
• Excellent oral and written communication skills
• Self starter, proactive, flexible, and accommodating
• Team player with good interpersonal skills who is able to work collaboratively across departments
• Ability to coordinate with others, set and achieve goals, and resolve problems while maintaining a strong sense of teamwork
• Planning and organization
• Ability to process tasks and resolve issues in a timely and accurate manner while demonstrating accountability in all work responsibilities
• Manages relationships with clients, as well as internal and external resource providers
• Prioritizes time well, adapts to changing priorities and multiple demands
• Demonstrates problem-solving abilities and ability to excel in a fast-paced environment
• Ability to focus on detail while effectively handling multiple responsibilities with high degree of accuracy in a high-pressure environment
• Exercises sound and ethical judgement at all times

Skills:
• Identifies the training needs of advisors, support staff, and home office through effective questioning and listening techniques
• General knowledge of advisors’ best practices, client relationship management systems, financial planning, practice management, and presentation development
• Maintains a professional appearance and manner
• Evaluates an advisor’s practice and makes recommendations as to solutions that can be adopted to increase efficiency and production
• Works under pressure on multiple tasks and meets deadlines in a fast-paced work environment with frequent interruptions and changing priorities
• Independently solves issues with little or no direction from others
• Works independently but also works well on a team
• Demonstrates a positive attitude and patience with others and nurtures inclusive environment
• Shows initiative, anticipates needs, and takes action or delegates effectively
• Resourceful and driven self-starter, pressure-durable, detail-oriented, and quality-driven
• Has proven record of producing high quality outputs
• Clearly articulates opportunities to improve processes and shares feedback with colleagues and the home office management team
• Strives to achieve individual, team, and organizational goals
• Develops strong key client relationships
• Helps to capture client needs and to provide client solutions
• Reaches out to be helpful in a timely and responsive manner
• Exercises sound and ethical judgement
• Maintains confidentiality
• Provides guidance and advice to improve messaging and effectiveness
• Supports training initiatives and training materials
• Contributes to overall team effort and inspires the team
• Is flexible, positive, and open to new ideas
• Stays focused regardless of project challenges

#LI-AK1
  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, gender stereo typing, and age. First Tennessee is an EO employer – M/F/Vets/Disabled.
  • Please view Equal Employment Opportunity Posters provided by OFCCP