Wealth Services Consultant in Memphis, TN at First Tennessee Bank

Date Posted: 8/6/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Memphis, TN
  • Job Type:
  • Experience:
    1 to 2 years
  • Date Posted:
    8/6/2019
  • Job ID:
    19-1004

Job Description

FTB Advisors Wealth Services Consultant

Work Schedule: 7:30am-4:30pm

Position Summary:

Under general supervision, helps financial advisors and their staff become more effective and efficient by using the available wealth management tools and processes, delivers training initiatives by learning new systems and processes, and researches and resolves simple and complex issues that a client and/or financial advisor may have.

Educates advisors of best practices to implement within their teams and help them adopt and implement practice management by using the tools available at the firm

Helps advisors establish client processes using available tools to enhance the client experience and makes independent recommendations based on the advisors book of business, products, experience and AUM

Handles incoming calls from advisors, client specialists for help with our systems, process and practice management.
Completes trade corrections

Handles incoming calls from clients for help with online access, account questions, money movements and accepting clients trade instructions clients whose advisors are not available

Processes internal client account paperwork and back office processing

Identifies issues discovered through internal reporting and/ or advisors and clients as they develop and follows up with issue until resolved

Assists facilitating, coordinating, and executing training activities including training new employees and increasing knowledge of current employees

Assists in implementing training strategies developed by Training Manager, senior management, advisors, and third party vendors
Ensures adherence to operating policies and procedures

Supports a positive, inclusive atmosphere that encourages teamwork and collaboration and consistency of process, is viewed as approachable by team members, and is willing to share knowledge with others

Maintains a focus on delivering an outstanding client experience while exercising confidentially at all times


Duties & Responsibilities:

Interacts extensively with financial advisors and their teams and with external clients

Assists in all support activities delivered by Training Manager and vendors

Assists with on-demand questions via phone and email by helping internal/external clients understand the technology and services available at the firm

Assists employees by consistently delivering education about technology enhancements, by sharing advisors’ best practices leading to increased production and efficiency, and by helping our firm and advisors navigate through the ever-changing regulatory environment

Supports training initiatives through a host of avenues including WebEx, conference calls, Skype meetings, and self-study training material

Uses appropriate interpersonal styles and communicates effectively, both orally and in writing, with all organizational levels
Requirements Bachelor’s Degree required

Basic understanding of economic and accounting principles and practices, financial industry and markets, banking, and financial planning

Proficient in Microsoft Office applications
Currently holds FINRA licenses Series 7 and 63 or 66.
1-2 years of sales and/or broker/dealer or practice management experience
Excellent oral and written communication skills
Self starter, proactive, flexible, and accommodating
Team player with good interpersonal skills who is able to work collaboratively across departments
Ability to coordinate with others, set and achieve goals, and resolve problems while maintaining a strong sense of teamwork


Planning and organization
Ability to process tasks and resolve issues in a timely and accurate manner while demonstrating accountability in all work responsibilities
Manages relationships with clients, as well as internal and external resource providers
Prioritizes time well, adapts to changing priorities and multiple demands
Demonstrates problem-solving abilities and ability to excel in a fast-paced environment
Ability to focus on detail while effectively handling multiple responsibilities with high degree of accuracy in a high-pressure environment
Exercises sound and ethical judgement at all times


Skills:

Identifies the training needs of advisors, support staff, and home office through effective questioning and listening techniques
General knowledge of advisors’ best practices, client relationship management systems, financial planning, practice management, and presentation development
Maintains a professional appearance and manner
Evaluates an advisor’s practice and makes recommendations as to solutions that can be adopted to increase efficiency and production
Works under pressure on multiple tasks and meets deadlines in a fast-paced work environment with frequent interruptions and changing priorities
Independently solves issues with little or no direction from others
Works independently but also works well on a team
Demonstrates a positive attitude and patience with others and nurtures inclusive environment
Shows initiative, anticipates needs, and takes action or delegates effectively
Resourceful and driven self-starter, pressure-durable, detail-oriented, and quality-driven
Has proven record of producing high quality outputs
Clearly articulates opportunities to improve processes and shares feedback with colleagues and the home office management team
Strives to achieve individual, team, and organizational goals
Develops strong key client relationships
Helps to capture client needs and to provide client solutions
Reaches out to be helpful in a timely and responsive manner
Exercises sound and ethical judgement
Maintains confidentiality
Provides guidance and advice to improve messaging and effectiveness
Supports training initiatives and training materials
Contributes to overall team effort and inspires the team
Is flexible, positive, and open to new ideas
Stays focused regardless of project challenges


Work Schedule: 7:30am-4:30pm

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  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, gender stereo typing, and age. First Tennessee is an EO employer – M/F/Vets/Disabled.
  • Please view Equal Employment Opportunity Posters provided by OFCCP